top of page

CLEANING CO.

Nest & Gleam Cleaning Co.

Nest & Gleam

Privacy Policy

Last updated: 28 August 2026

​

Nest & Gleam Cleaning Co. respects your privacy and is committed to protecting your personal information.

​

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how long we keep it, who we may share it with and the rights you have in relation to your information.

​

This policy applies when you:

  • visit our website;

  • submit an enquiry or request a quotation;

  • book or receive a cleaning service;

  • contact us by telephone, email, WhatsApp or social media;

  • provide photographs or videos of your property;

  • make a payment;

  • provide a review or testimonial;

  • communicate with us about a complaint or query; or

  • otherwise interact with Nest & Gleam Cleaning Co.

​

1. Who We Are

Nest & Gleam Cleaning Co. is a cleaning business providing domestic, property and small-commercial cleaning services in Colchester and selected surrounding areas.

​

For the purposes of UK data protection law, the data controller is:

​

Abundance Nwosu, trading as Nest & Gleam Cleaning Co.

Trading Name: Nest & Gleam Cleaning Co.
Location: Colchester, Essex, United Kingdom
Website: www.nestandgleam.co.uk
Email: hello@nestandgleam.co.uk
Telephone: 07469 186951

​

When this policy uses the terms “Nest & Gleam”, “we”, “us” or “our”, it refers to the data controller identified above.

​

2. Data Protection Laws

We handle personal information in accordance with applicable UK data protection and privacy legislation, including, where relevant:

​

  • the UK General Data Protection Regulation (UK GDPR);

  • the Data Protection Act 2018;

  • the Privacy and Electronic Communications Regulations 2003 (PECR); and

  • amendments to UK information law, including those introduced by the Data (Use and Access) Act 2025

​

3. What Is Personal Information?

Personal information means information that identifies you or could reasonably be used to identify you.

This may include your name, contact details, property address, photographs, booking history or other information connected with you.

Some information may be considered more sensitive and receive additional legal protection.

Nest & Gleam does not routinely need sensitive personal information to provide ordinary cleaning services and asks customers not to provide unnecessary sensitive information.

​

4. Personal Information We May Collect

Depending on how you interact with us, we may collect the following information.

​

Identity Information

This may include:

  • Full name

  • Title, where provided

  • Customer reference

  • Business or organisation name where you are contacting us on behalf of a business

 

Contact Information

This may include:

  • Email address

  • Telephone number

  • WhatsApp number

  • Property address

  • Billing address

  • Postcode

  • Preferred method of communication

 

Property Information

To understand your cleaning requirements, we may collect information including:

  • Property type

  • Number of bedrooms

  • Number of bathrooms

  • Number of floors

  • Approximate property size

  • Property occupancy

  • Current condition of the property

  • Types of flooring or surfaces

  • Presence of pets

  • Parking arrangements

  • Access restrictions

  • Cleaning priorities

  • Areas requiring additional attention

  • Details of appliances requiring cleaning

  • Information relating to mould, pests, heavy soiling or other conditions relevant to the service

We only request property information that is reasonably necessary to assess, quote for and provide the requested service.

​

5. Photographs and Videos

For services such as:

  • Deep Reset Cleaning;

  • End of Tenancy Cleaning;

  • Move-In Cleaning; and

  • other substantial one-off cleans,

we may ask you to provide photographs or a short video walkthrough of the property.

We use these primarily to:

  • understand the condition of the property;

  • assess the work required;

  • prepare an accurate quotation;

  • identify specialist cleaning requirements;

  • prepare appropriate equipment and products; and

  • resolve questions about the scope or condition of a property.

 

Photographs submitted for quotation purposes will not automatically be used for advertising or social media.

If we wish to use photographs or videos of your property for marketing purposes, including before-and-after photographs, website content, social media or advertising, we will obtain separate permission where appropriate.

Declining marketing photography will not affect your cleaning service.

 

We will take reasonable steps to avoid publishing:

  • identifiable family photographs;

  • personal documents;

  • addresses;

  • vehicle registration numbers;

  • private correspondence;

  • children's information;

  • financial information; or

  • other identifying or sensitive information.

 

6. Booking and Service Information

When you book with Nest & Gleam, we may collect information including:

  • Service requested

  • Booking date and time

  • Frequency of cleaning

  • Cleaning instructions

  • Optional extras selected

  • Quotation amount

  • Deposit amount

  • Outstanding balance

  • Previous services

  • Cancellation or rescheduling history

  • Customer preferences

  • Notes required to provide the service safely and effectively

 

7. Property Access Information

Where necessary, customers may provide information about how we can access their property.

This may include:

  • Key-safe arrangements

  • Concierge instructions

  • Key collection details

  • Building access instructions

  • Alarm procedures

We aim to collect only the minimum access information necessary.

Where practical, sensitive access information such as key-safe codes or alarm codes will be stored separately from general customer information and deleted when no longer required.

​

Customers should not provide alarm codes, key-safe codes or other security information through our general website enquiry form unless specifically requested through an appropriate secure method.

 

8. Payment and Financial Information

We may process information relating to:

  • Amounts invoiced

  • Deposits

  • Payments received

  • Outstanding balances

  • Refunds

  • Payment dates

  • Invoice numbers

  • Transaction references

Where customers pay by bank transfer, our bank may provide information such as your name, payment reference and amount transferred.

Where we use a third-party card or online payment provider, that provider may process your payment information directly.

Nest & Gleam does not intend to store complete debit or credit card details directly unless a payment system specifically requires this and appropriate security measures are in place.

 

9. Communications

We may retain communications exchanged through:

  • Email

  • Telephone

  • SMS

  • WhatsApp

  • Website forms

  • Facebook

  • Instagram

  • Other social-media messaging services

 

This may include:

  • Enquiries

  • Quotes

  • Booking discussions

  • Customer instructions

  • Complaints

  • Feedback

  • Cancellation requests

  • Photographs and attachments

 

Where you communicate with us through a third-party service such as WhatsApp, Facebook or Instagram, that provider may also process information in accordance with its own privacy terms.

 

10. Website Information

When you visit our website, certain technical information may be collected automatically.

Depending on the technologies enabled on the website, this may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate location

  • Pages visited

  • Date and time of visit

  • Referring website

  • Website interactions

  • Cookie identifiers

  • Analytics information

 

Some of this information is collected through cookies or similar technologies.

Please see our separate Cookie Policy for more information.

 

11. Where We Obtain Your Information

Most personal information is provided directly by you.

For example, when you:

  • submit a website form;

  • request a quote;

  • contact us;

  • make a booking;

  • provide photographs;

  • make a payment;

  • leave a review; or

  • provide cleaning instructions.

We may occasionally receive information from another person or organisation, such as:

  • A landlord

  • Tenant

  • Letting agent

  • Estate agent

  • Property manager

  • Employer

  • Business customer

  • Family member

  • Referral partner

 

For example, a landlord may provide a tenant's contact details where arrangements need to be made regarding property access.

Where appropriate, we will only use information obtained from third parties where there is a legitimate reason for doing so.

If you provide us with another person's information, you should ensure that you are entitled to provide that information and, where appropriate, make them aware that their information has been shared with Nest & Gleam.

 

12. Why We Use Your Personal Information

We only use personal information where we have an appropriate reason and lawful basis for doing so.

Our main purposes are explained below.

PurposeInformation Usually UsedLawful Basis

Responding to an enquiry

Preparing a quotationContact,

Confirming and managing a booking

Providing cleaning services

Taking deposits and payments

Maintaining accounting and tax records

Managing cancellations and rescheduling

Protecting customer property and resolving disputes

Handling complaints

Preventing fraud or misuse of our services

Website security

Website analytics

Sending optional marketing communications

Publishing identifiable before-and-after content

Complying with legal or regulatory obligations

​

13. Contractual Processing

Much of the information we collect is necessary to provide the cleaning service you request.

For example, we need information about your:

  • address;

  • property;

  • service requirements;

  • booking date; and

  • contact details

in order to provide a quotation or fulfil a booking.

If you choose not to provide information that is necessary for us to quote for or perform a service, we may be unable to provide that service.

 

14. Legitimate Interests

In some circumstances, we process information because it is reasonably necessary for our legitimate business interests.

These interests may include:

  • operating and improving Nest & Gleam;

  • providing effective customer service;

  • maintaining accurate business records;

  • protecting our business and customers from fraud;

  • securing our website and systems;

  • resolving complaints;

  • defending or pursuing legal claims;

  • monitoring service quality;

  • understanding which services customers use;

  • protecting our equipment, staff and customers; and

  • managing business relationships.

Where we rely on legitimate interests, we consider the impact on your privacy and will not use this basis where our interests are overridden by your rights and freedoms.

 

15. Consent

We may rely on your consent for particular activities.

Examples may include:

  • sending certain marketing communications;

  • publishing customer testimonials where appropriate;

  • using identifiable photographs or videos for marketing;

  • placing non-essential cookies on your device.

Where we rely on consent, you can withdraw your consent at any time.

Withdrawal will not affect the lawfulness of processing that took place before consent was withdrawn.

 

16. Marketing Communications

Nest & Gleam will not automatically add every customer or enquiry to a marketing mailing list.

Where required by law, we will obtain appropriate permission before sending marketing communications by:

  • Email

  • SMS

  • WhatsApp

  • Similar electronic messaging services

In certain circumstances, applicable law may permit us to contact existing customers about similar services without obtaining fresh consent, provided the relevant legal requirements are satisfied and customers have been offered an appropriate opportunity to opt out.

Every electronic marketing message we send will provide a reasonably simple way to stop receiving future marketing.

 

You may opt out at any time by:

  • using the unsubscribe option where provided;

  • replying STOP where appropriate;

  • emailing us; or

  • contacting us using the details in this policy.

We may retain a minimal suppression record after you unsubscribe so that we can remember not to send marketing to you again.

Service messages relating to an existing booking — such as appointment reminders, access questions, payment information or changes to your booking — are not treated as optional marketing simply because they are sent electronically.

 

17. Reviews and Testimonials

If you provide a review directly to Nest & Gleam, we may ask whether you are happy for it to appear on:

  • our website;

  • social media;

  • printed marketing materials; or

  • other promotional material.

We may use only your first name, initials or a general area such as “Colchester” rather than your full identity where appropriate.

Reviews submitted directly to third-party platforms such as Google or Facebook are also subject to the privacy arrangements of those platforms.

 

18. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function correctly.

Other cookies may be used for purposes such as:

  • analytics;

  • measuring website performance;

  • understanding how visitors use the website;

  • advertising;

  • remembering preferences.

Where required, non-essential cookies will not be placed until you have been provided with appropriate information and given your consent.

You can change or withdraw your cookie preferences through the website's cookie controls where available.

For more information, please read our Cookie Policy.

 

19. Who We May Share Personal Information With

We do not sell your personal information.

We may share information with carefully selected third parties where reasonably necessary to operate the business or provide your service.

 

These may include:

Website and Hosting Providers

Providers that host and operate our website, website forms and associated systems.

 

This may include Wix, where our website is hosted using Wix services.

 

Email and Communication Providers

Providers used to manage:

  • business email;

  • telephone services;

  • SMS;

  • WhatsApp Business;

  • social-media messaging.

 

Banking and Payment Providers

Banks, payment processors and payment platforms used to:

  • receive deposits;

  • collect payments;

  • issue refunds; or

  • reconcile transactions.

 

Accountants and Bookkeepers

Where professional financial assistance is used, relevant invoice and transaction information may be shared with an accountant or bookkeeper.

Insurance Providers

Information may be provided to an insurer, broker, claims handler or legal adviser where necessary to:

  • obtain insurance;

  • report an incident;

  • make or defend a claim; or

  • investigate damage or loss.

 

Cleaning Staff and Contractors

If Nest & Gleam uses employees or trusted contractors in future, relevant customer information may be provided to them only where necessary to complete the service.

This might include:

  • property address;

  • service instructions;

  • access arrangements; and

  • agreed cleaning requirements.

Staff and contractors will be expected to handle customer information confidentially and appropriately.

 

Professional Advisers

We may share information with professional advisers such as:

  • accountants;

  • solicitors;

  • tax advisers;

  • insurers; or

  • business consultants

where reasonably necessary.

 

Law Enforcement and Public Authorities

We may disclose information where required or permitted by law, including to:

  • HM Revenue & Customs;

  • courts;

  • law-enforcement authorities;

  • regulators;

  • other government authorities.

We may also disclose information where reasonably necessary to protect the rights, property or safety of Nest & Gleam, our customers or others.

 

20. Third-Party Service Providers

Some companies that provide services to Nest & Gleam process information on our behalf.

Where appropriate, we take reasonable steps to use reputable providers and to ensure appropriate data-protection arrangements are in place.

Third-party providers may have their own privacy policies governing information they process independently.

Providers used by Nest & Gleam may change as the business develops.

 

21. International Transfers

Some technology providers we use may store or process information outside the United Kingdom.

For example, this may apply to website, cloud-storage, analytics, email or communication providers operating internationally.

Where personal information is transferred outside the UK, we will take reasonable steps to ensure that an appropriate transfer mechanism is used where required.

Depending on the circumstances, this may include:

  • UK adequacy regulations;

  • the UK International Data Transfer Agreement;

  • the UK Addendum to approved Standard Contractual Clauses; or

  • another legally recognised safeguard.

You may contact us if you would like further information about the safeguards applying to a particular transfer.

 

22. How Long We Keep Your Information

We do not intend to keep personal information indefinitely.

Retention depends on:

  • why the information was collected;

  • our relationship with you;

  • legal and tax requirements;

  • whether a dispute or claim could arise; and

  • whether continued retention is reasonably necessary.

 

Our intended retention periods include:

 

Unsuccessful Enquiries

Enquiries that do not result in a booking will normally be deleted or anonymised within approximately 12 months, unless there is a reason to keep them longer.

 

Quotations

Quotations may normally be retained for up to 12 months where no booking follows.

Where the quotation results in a service, it may become part of the customer's booking record.

 

Customer and Booking Records

Records relating to completed cleaning services may normally be retained for up to 6 years after the end of our customer relationship, where reasonably necessary for accounting, contractual, insurance or legal purposes.

 

Financial and Tax Records

Invoices, receipts, expenses and transaction information will be retained for at least the period required by HM Revenue & Customs and other applicable laws.

 

Property Access Information

Security-sensitive access information should only be kept while it is genuinely necessary.

Key-safe or alarm codes that are no longer required should be deleted or securely removed as soon as reasonably practical.

 

Quotation Photographs

Photographs provided solely to obtain a quotation that does not result in a booking will normally be deleted within approximately 3–12 months, unless there is a legitimate reason to retain them.

 

Service Photographs

Photographs retained as part of a completed service record may be kept for an appropriate period where required for:

  • quality assurance;

  • complaints;

  • insurance; or

  • evidence relating to property condition.

They will not necessarily be retained for the full period applicable to financial records.

 

Marketing Photographs

Photographs being used with your consent for marketing may be retained while they remain relevant to our marketing, unless you withdraw consent or another lawful reason applies.

 

Marketing Preferences

Marketing records will normally be kept until you withdraw your consent or we determine that they are no longer required.

A minimal suppression record may be retained where necessary to ensure we honour an opt-out request.

 

Website Information

Website analytics and technical information will be retained according to the settings and retention periods of the relevant website and analytics providers.

We periodically review whether information still needs to be retained.

 

23. How We Protect Your Personal Information

Nest & Gleam takes reasonable technical and organisational measures to protect personal information against:

  • unauthorised access;

  • disclosure;

  • accidental loss;

  • alteration;

  • destruction;

  • misuse.

Measures may include, as appropriate:

  • password-protected accounts;

  • multi-factor authentication;

  • secure cloud storage;

  • device security;

  • restricted access to customer information;

  • separating sensitive access information from general customer records;

  • securely disposing of records no longer required;

  • limiting access to staff or contractors who genuinely need information;

  • keeping business systems updated;

  • using reputable technology providers; and

  • maintaining appropriate procedures for responding to data-security incidents.

No internet-based system is completely secure, but we take reasonable steps to reduce privacy and security risks.

 

24. Data Breaches

A personal data breach could include situations such as:

  • sending customer information to the wrong person;

  • losing a device containing customer details;

  • unauthorised access to an account;

  • losing customer keys together with identifiable customer details;

  • accidental disclosure of confidential information.

Where a personal data breach occurs, we will investigate it and take appropriate action.

Where required by law, we will report a qualifying breach to the Information Commissioner's Office and inform affected individuals where appropriate.

 

25. Your Data Protection Rights

Depending on the circumstances and the lawful basis being used, you may have a number of rights over your personal information.

 

These include:

Right to Be Informed

You have the right to understand how and why we use your personal information.

This Privacy Policy is intended to provide that information.

 

Right of Access

You can ask us for confirmation of whether we hold personal information about you and request a copy of that information.

This is commonly known as a Subject Access Request.

 

Right to Rectification

You can ask us to correct personal information that is inaccurate or complete information that is incomplete.

 

Right to Erasure

In certain circumstances, you can ask us to delete personal information that we hold about you.

This right is not absolute.

For example, we may need to retain certain information to comply with tax or legal obligations.

 

Right to Restrict Processing

You may have the right to ask us to restrict how we use your personal information in certain circumstances.

 

Right to Data Portability

Where applicable, you may have the right to receive certain personal information that you provided to us in a structured, commonly used and machine-readable format or ask us to transfer it to another organisation.

 

Right to Object

You may have the right to object to particular uses of your personal information.

You have the right to object to your personal information being used for direct marketing.

If you object to direct marketing, we will stop using your personal information for that purpose.

 

Right to Withdraw Consent

Where we rely on your consent, you can withdraw that consent at any time.

This includes consent for activities such as optional marketing or use of photographs where consent is the lawful basis.

 

26. Exercising Your Rights

To make a request relating to your personal information, please contact:

 

Nest & Gleam Cleaning Co.
Email: hello@nestandgleam.co.uk
Telephone: 07469 186951
 

Please make your request as clear as possible.

We may need to ask for information necessary to confirm your identity before disclosing personal information.

We will normally respond to valid requests within the period required by applicable data-protection law.

There is normally no charge for exercising your data-protection rights, although the law permits fees or refusal in certain limited circumstances.

 

27. Automated Decision-Making

Nest & Gleam does not currently use personal information to make decisions about customers solely through automated processing where those decisions would produce legal or similarly significant effects.

If this changes, this Privacy Policy will be updated accordingly.

 

28. Children's Privacy

Nest & Gleam's cleaning services are intended to be booked by adults.

We do not knowingly collect personal information directly from children for marketing or booking purposes.

Customers should avoid sending photographs containing identifiable children unless genuinely necessary.

Where photographs of a property are requested for quotation purposes, customers should wherever possible avoid including children or information relating to them.

 

29. Sensitive Personal Information

We do not normally require information about:

  • health conditions;

  • ethnicity;

  • religion;

  • sexual orientation;

  • political opinions; or

  • other special-category information

in order to provide cleaning services.

In limited circumstances, a customer may voluntarily tell us information relevant to providing the service safely or making an appropriate adjustment.

Where this occurs, we will only use the information where there is an appropriate lawful basis and additional legal condition where required.

Please avoid providing sensitive personal information unless it is genuinely relevant.

 

30. Third-Party Websites

Our website may contain links to websites or services operated by other organisations.

Examples might include:

  • Google;

  • Facebook;

  • Instagram;

  • WhatsApp;

  • payment providers.

Nest & Gleam is not responsible for the privacy practices of websites operated independently by third parties.

We recommend reviewing their privacy notices before providing personal information to them.

 

31. Social Media

When you interact with Nest & Gleam through social-media platforms, both Nest & Gleam and the relevant platform may process information associated with the interaction.

The platform's own privacy policy applies to its processing of your information.

Please avoid sending sensitive information through public comments or posts.

 

32. Business Customers

Where an organisation books Nest & Gleam on behalf of its staff, tenants, clients or another person, we may process contact information relating to those individuals where necessary to provide the contracted service.

The organisation providing that information is responsible for ensuring that it has an appropriate basis for sharing it with us.

 

33. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

This may occur where:

  • our services change;

  • we introduce new technology;

  • our service providers change;

  • our legal obligations change; or

  • our data-processing activities change.

The latest version will always be published on our website.

Where changes are particularly significant, we may take additional steps to bring them to the attention of affected customers.

The date at the top of this policy indicates when it was last updated.

 

34. Questions or Complaints

If you have any questions or concerns about how Nest & Gleam uses your personal information, please contact us first.

Nest & Gleam Cleaning Co.

Email: hello@nestandgleam.co.uk
Telephone: 07469 186951

We will aim to investigate and resolve privacy concerns fairly and promptly.

 

35. Complaining to the Information Commissioner's Office

You also have the right to raise a concern with the UK's data-protection regulator, the Information Commissioner's Office (ICO).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: ico.org.uk

​

We would appreciate the opportunity to address your concern directly first, but you are not required to contact us before exercising your right to approach the ICO.

bottom of page