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FAQs - Frequently Asked Questions
Find answers to our most
Commonly asked questions.
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FAQS - Frequently Asked Questions
Experience the great outdoors with our luxurious glamping accommodations
Our core services include:
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Regular Home Cleaning
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Deep Reset Cleaning
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End of Tenancy Cleaning
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Move-In Cleaning
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Small Office Cleaning
We also offer optional extras including oven cleaning, fridge/freezer interiors, inside kitchen cupboards and internal windows.
Visit our Services page for more information about what each clean includes. FAQs Frequently Asked Question
Prices depend on the type of service, size and condition of the property, amount of work required and any optional extras selected.
Regular home cleaning is normally charged at an hourly rate, while larger services such as Deep Reset and End of Tenancy cleans are individually quoted.
We’ll always confirm the price and what is included before your booking is finalised.
Yes. Nest & Gleam can provide the cleaning products and equipment required to complete your service.
If your home contains delicate, specialist or unusual surfaces, please let us know before your appointment so we can use an appropriate cleaning method.
If you would prefer us to use a particular product supplied by you, please discuss this with us beforehand.
Yes. Our Regular Home Cleaning service is available on a weekly or fortnightly basis, subject to availability.
Regular appointments are ideal for customers who want help keeping bathrooms, kitchens, floors and everyday living areas consistently clean and maintained.
Our standard minimum booking for regular cleaning is 2.5 hours.
No. You are welcome to remain at home, but you do not need to be present for the entire appointment.
Access can be arranged through an agreed method such as meeting us on arrival, a key safe or another secure access arrangement.
Please do not send alarm codes or sensitive access details through the initial website enquiry form. These can be arranged securely once your booking is confirmed.
A typical Regular Home Clean can include:
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Dusting accessible surfaces
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Wiping worktops and surfaces
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Cleaning sinks and taps
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Cleaning bathrooms and toilets
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Cleaning the exterior of kitchen appliances
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Vacuuming carpets
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Mopping hard floors
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Cleaning mirrors
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Emptying household bins
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General maintenance cleaning of agreed areas
Tasks such as oven interiors, fridge interiors, inside cupboards, extensive limescale removal and detailed internal windows are not normally part of a standard maintenance clean but may be available as optional extras.
A Regular Clean is designed to maintain a property that is already reasonably clean and is usually completed weekly or fortnightly.
Our Deep Reset Cleaning service is considerably more detailed and is designed for homes that need additional attention.
A Deep Reset may include areas such as skirting boards, doors, frames, detailed bathroom descaling, kitchen cupboard fronts, radiators, edges and other areas that are not normally completed during every maintenance visit.
Ideally, yes.
End of Tenancy cleaning is most effective when personal belongings, food and rubbish have been removed and the property is empty or nearly empty.
Running water, electricity and appropriate access should also be available on the day of the clean.
If belongings or furniture will remain, please tell us when requesting your quotation.
Yes, where interior cleaning has been booked.
Kitchen cupboards should be emptied before we arrive if you would like the interiors cleaned.
Fridges and freezers should also be emptied. Freezers should ideally be switched off and fully defrosted in advance where required.
Additional charges may apply if significant emptying or freezer defrosting is required.
Yes. Depending on the type of booking, optional extras may include:
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Oven cleaning
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Fridge/freezer cleaning
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Inside kitchen cupboards
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Internal windows
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Additional bathroom descaling
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Heavy pet-hair removal
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Other agreed detailed-cleaning tasks
Let us know what you need when requesting your quote and we’ll include the appropriate extras.
Absolutely — we just ask that you tell us about any pets before your appointment.
Friendly pets can usually remain in the property, although animals should be safely secured where necessary so that we can work safely and avoid pets escaping while doors are being opened.
Our quotations are based on the information, photographs and property-condition details supplied before the appointment.
If we arrive and the condition is significantly different from what was described, we will discuss this with you before completing additional work.
We may need to revise the quotation, extend the cleaning time or prioritise agreed areas.
We will not simply add unexpected charges without discussing the situation with you first.
We understand that plans can change.
Our standard cancellation terms are:
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More than 48 hours' notice: No cancellation charge
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24–48 hours' notice: A charge of up to 50% of the scheduled cleaning fee may apply
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Less than 24 hours' notice or no access: A charge of up to 100% may apply where the reserved appointment cannot reasonably be recovered
Different notice requirements may apply to larger one-off cleans.
Please see our Cancellation & Rescheduling Policy for full details.
A booking deposit may be required for larger one-off services such as Deep Reset, Move-In and End of Tenancy cleans.
Where required, the deposit amount and payment deadline will be explained before you confirm your booking.
Regular cleaning appointments will normally follow the payment arrangements agreed when your service is set up.
Our preferred payment method is bank transfer.
Payment instructions will be provided with your booking confirmation or invoice.
For one-off services, any remaining balance will normally be due once the clean has been completed unless another arrangement has been agreed in advance.
We want you to be happy with the standard of your clean.
If you believe an agreed area has been missed or there is an issue with the service, please contact us as soon as possible after the appointment and provide details and photographs where appropriate.
We’ll review the concern fairly and, where appropriate, arrange a suitable solution in line with our service terms.
Nest & Gleam operates with appropriate business insurance for the cleaning services we provide. We have public liability insurance.
Where applicable, Nest & Gleam can provide confirmation of a current Basic DBS check as an additional trust measure for customers.
Can't find what you're looking for?
We're happy to help.
Contact Nest & Gleam Cleaning Co. or submit a Request a Quote and we'll get back to you about your cleaning requirements.
Clean Spaces. Calm Places.